Project highlights

  Most awarded
Channel 4’s 4oD video on demand service won the British Interactive Media Award (BIMA) 2007 ‘Grand Prix’ award. It was the first commercial TV internet service of its kind in the UK and it started from a blank sheet of paper. The design phase was completed in 4 months, and the site was launched 4 months later. I was the primary experience designer and wrote the functional specification. (2006)
  Most ubiquitious
APACS, the UK payments association, works with banks and card schemes to provide secure payment standards and fraud reduction. Their card reader for use in internet and telephone transactions is being adopted by UK banks, such as Barclays PINsentry and the RBS Card-Reader. It will someday be in almost every home and handbag. I lead the prototyping and research that helped establish the UK standards for these card readers. (2006)
  Most ill-fated
Project Kangaroo was the joint venture of BBC, Channel 4 and ITV which proposed to deliver an integrated digital freeview multi-channel platform over the internet. It was sent back to the drawing board by the UK Competition Commission for competition violation. I participated in the pre-tender and initial prototype and research phases. (2007)
  Most successful
The Currys Reserve & Collect service has achieved success exceeding all expectations: it achieved 50% of all online sales within 6 weeks instead of the projected one year; 95-99% of customers said that they would recommend it; and 86% of all reserved items are collected. I provided leadership, design and research expertise on this and other Currys enhancements. (2006)
  Most iconic
The New York MetroCard vending machine is usable by everyone the first time they see it, including people from all over the world as well as the visually and physically disabled. I designed the interaction protocol and logic of the screen interface. The machine was included in the prestigious 2003 National Design Triennial at the Cooper-Hewitt National Design Museum and Smithsonian Institute. (1996)
  Most playful
Sony PSP partnered with Lonely Planet to create city guides that PSP users could use on their console. I designed the interaction protocol for this first non-game PSP application. This included the means of navigating a range of media formats such as text, audio tours, and maps. I also created the content strategy for the itineraries section with Lonely Planet and worked with the Sony London team to define the map interactions and the design of the itinerary calendar tool. (2006)
  Most mission critical
Philips communication systems are in widespread use in police departments across Europe and particularly in the UK. The interface controls the digital switch handling all control room communications, such as 999 emergency calls, call recording and playback, radio and all telephone lines. I designed the layouts, graphics and symbols for the 120+ screen interface. (1991)
  Most challenging
The National Assessment Agency's exams adminstration portal (also called Minerva) will be a single, central electronic system for administering Diplomas, which previously has been a fragmented and partially paper-based system. I lead the experience design team that produced the initial concepts, and interactive protoytpe, which included particapatory design workshops with 100+ exam officers. The prototype was presented to Ruth Kelly, then UK Education Secretary, and went to tender in 2007, resulting in a six year £13 million pound contract to Xansa, an outsourcing and technology company. (2005)
  Most global
Lonely Planet's redesigned site includes new ways to explore the planet, an online content offering in line with its travel guides, and several highly functional web 2.0 services. I lead the workshops, lead the user experience design, prototyping and research activities, and wrote the functional specification for the trip planner. The site is being developed in the Agile method and is still a work in progress. It was recently awarded 94 out of 100 points by New Media Age's Site of the Week awards, the highest score ever. (2008)
  Highest return on investment
I lead the user research on the Microsoft UK Partner site over a two year period. During this time, it generated a 1800% return on investment. Microsoft attributed 10% of Partner revenue to improved self-service. The site experienced an increase in registration: 71% of all UK Partners, over 15,000 UK Partners and 14,000 organisations became registered on the site. There was a 37% increase in the number of unique users in 18 months; 90% increase in pages viewed per unique user; 135% increase in page views. (These figures are difficult to achieve given the fixed audience size.) It was cited by McKinsey as a best practice example within Microsoft’s worldwide network. (2002)