Overview

hybrid products and services
06 - APACS card security (usability) ongoing
05 - Lloyds TSB Access Code Device (usability) realised

websites and services
06 - Lloyds TSB consumer site and internet banking (usability) on-going, live >
05 - NAA Exams Portal (user experience) pre-tender
05 - NAA Parcelforce reporting (business analysis) pre-tender
05 - NAA Access Arrangements tool (user experience) internal tool
04 - NAA Exams Timetable (user experience) live >
04 - Unilever, Birds Eye Frozen Foods (sales, user experience) live>
04 - Microsoft Press Center Call Management (user experience) internal tool
04 - Microsoft First Resource (user experience) live>
03 - George Wimpey and Laing Homes (sales, user experience) GW>, LH>
03 - Newspaper Marketing Agency (sales, user experience) live>
03 - Microsoft UK Contact Us (user experience) live>
03 - Johnson & Johnson, Acuvue (sales, content strategy, user experience) live>
02 - Hewlett Packard Tablet PC (user experience) live>
02 - Unilever, Flora Pro-activ (sales, advisory) live>, awarded
02 - Nestle, Nesquik (advisory) live>, awarded
02 - Royal Bank of Scotland, NatWest and microsites (advisory) live>, awarded
02 - Microsoft UK Partner (usability) live>, awarded
02 - General Motors, Opel.de (user experience) live>
01 - PricewaterhouseCoopers divisional website guidelines (user experience)
00 - Merrill Lynch personal pension (user experience) realised
00 - Financial Times various websites (sales, advisory) realised
00 - Sony Interactive Services, media service (management, design) realised
98 - Hong Kong transit broadcast system (advisory, design) realised
98 - IDEO extranet sales sites (management, design) realised

kiosks
99 - Heathrow Express ticket machine (management, design) realised
99 - Airport check-in system (management, design)
96 - New York Subway ticket machine (design) realised, awarded
94 - London Underground ticket machine (design) realised, awarded
95 - AT&T banking machine touchscreen interface (design)
91 - Philips communications terminal (design) realised, awarded, published

products or consumer electronics
99 - Wearable mobile phone user interface (management, design)
98 - Radiation treatment machine user interface (design)
99 - Grundfos electronic water pumps (design) exhibited
98 - Maypole Homepix electronic photoalbum (design) patented
97 - Deutsche Telekom product range (sales, management, design) realised, awarded
95 - Nokia consumer products (management, design) realised
95 - Nokia interactive hotel TV (management, design) realised
93 - Philips games machine (design) realised
92 - Philips videophone (design)

comprehensive or strategic projects
99 - Thames Water Millennium Dome exhibition (advisory) realised, awarded
98 - Prudential Governers Building visitor experience (advisory, design) realised
98 - Shell carwash service strategy (management, design) realised
96 - Hong Kong transit realtime information strategy (design) realised
96 - Hactl cargo handling control room (advisory, conceptual) realised
94 - British Telekom future vision video (conceptual, design) realised, exhibited

computer software projects
99 - Aristocart shopping assistant (management, design) realised, awarded
96 - Hewlett Packard email application (sales, management, design)
90 - Philips Aachen exploratory operating system (design) patented