Microsoft UK Partner
Zentropy Partner has been Microsoft UK's agency of
record for two years and responsible for most of their business to business
sites, including the Partner site, a specialist portal for UK business partners.
The Partner site has been developed with an integrated approach to usability and design. Customer and usability research has enabled Zentropy to fully understand the target audience, leading to a project roadmap which has influenced the purpose, content and functional strategy, and information architecture of the site.: usability consultant. I conducted two rounds of usability testing and generated recommendations for functionality, content, usability, information architecture and terminology.
: The Microsoft
UK Partner portal has been voted the top ranking UK site by its target audience.
After experiencing two successive 15-20% increases in customer satisfaction,
in 2003 it ranked first out of 21 Microsoft UK sites for...
| - | Trustworthiness of information |
| - | Comprehensiveness of information |
| - | Satisfaction with technical information level |
| - | Satisfaction with website information accuracy |
| - | Satisfaction with information being up-to-date |
| - | Satisfaction with usefulness of information |
| - | Amount of information found on website |
| - | Satisfaction with ability to move around site |
| - | Likelihood of recommending the site to others |
| - | Overall satisfaction with the site |